Mandatory Training and Systems Officer

Job summary

As the Trust's MyLearning Lead, you will take ownership of the day-to-day operation and ongoing development of the Trust's MyLearning Totara Learning Management System (LMS), ensuring it remains fit for purpose and supports statutory/mandatory training compliance. Working under the guidance of the Education and Training Manager, you will lead on system improvements and upgrades, provide expert advice and user support, and work with internal subject matter experts and external partners to develop and maintain Trust-approved learning programmes. A key part of the role is producing high-quality compliance reporting and insight--using tools such as Excel--to identify trends, highlight risk and progress, and present updates to Trust forums. You will also help deliver workshops and accessible learning solutions, supporting learners with additional needs, and provide day-to-day coordination and development support to the LMS team.

Main duties of the job

Lead the day-to-day operation and ongoing development of the Trust's MyLearning (Totara) Learning Management System (LMS), ensuring it remains fit for purpose and supports statutory/mandatory training compliance.

Plan, deliver and support system improvements and upgrades, including testing and working with external partners (e.g., Think Associates) to enhance functionality and performance.

Produce accurate compliance reporting and insight by extracting and analysing data (including advanced Excel), identifying trends/risks and supporting Trust breakthrough objectives.

Present findings and progress updates to Trust forums and stakeholders, providing clear written reports and recommendations.

Provide expert advice, guidance and user support on MyLearning to staff and services, enabling access to compliance information and supporting personal development.

Work with subject matter experts (SMEs) to develop, upload and maintain Trust-approved training programmes and learning content within the LMS.

Deliver MyLearning training and workshops (1:1 and group), promoting accessibility and supporting learners with additional needs or barriers to learning.

Provide day-to-day coordination, delegation and development support to the LMS support team, contributing to Education and Training initiatives as required.

About us

Our Education and Training team plays a key role in helping colleagues access high-quality learning and meet statutory and mandatory training requirements, supporting safe, effective care across the Trust. You'll join a supportive, collaborative team that values continuous improvement, sharing knowledge and practical problem-solving. This role offers variety and autonomy, with opportunities to work closely with colleagues across services, subject matter experts and external partners to improve how learning is delivered and how compliance insight is used to drive improvement.

A welcoming team environment with day-to-day support and clear guidance from the Education and Training Manager.
Meaningful work with visible impact, improving access to learning and supporting compliance and assurance.
Regular collaboration with services across the Trust and with external suppliers to enhance the MyLearning (Totara) platform.
Opportunities to develop your digital, data and training-delivery skills through continuous learning, supervision and appraisal.

Job description

Job responsibilities

Key result areas and responsibilities

Act as lead when working with external agencies such as Think Associates

Analysis of data compliance, spotting trends in complex data, raising awareness to mitigate risks

Working with Trust platforms to collate and coordinate reports of staff compliance data

Production of regular written reports from extracted raw data, with attention to accuracy. Using advanced data manipulation through keyboard skills with guidance from the Education and Training Manager.

Daily requirement in using computer software such as Excel to develop and create statistical reports, using Excel formatting to produce compliance rates broken down into services, geographical areas and as an overall Trust to identify areas requiring improvement and assistance.

Presenting data at Trust forums to highlight developments and progress towards Trust breakthrough objectives.

Work with SMEs as a system lead to develop Trust approved training programmes onto the Trust MyLearning Totara LMS system.

Able to use different software and web technology to develop reporting methods and robust training practices which impact wider Trust activities.

Supporting the system upgrades for ongoing development and improvement

Supporting Trust services in accessing stored compliance data where the need for accuracy is important

Support the delivery of MyLearning workshops through one-to-one instruction or as a group delivery to promote system accessibility.

Monitoring of training materials such as stationery, flip charts and user guides to support training delivery.

Supporting learners with empathy, motivating and engaging them in breaking down any