Support Technician

We require a Technical Analyst to start in St Neots, Cambridgeshire for a Permanent Contract working for a leading award-winning IT services organisation focused on working with small and medium-sized organisations offering next-generation IT services.

Salary: £25,000- £32,000 per annum depending on experience
Location: St Neots, Cambridgeshire

Key Requirements:

• Perform technical audits for new clients, highlight deficiencies and the corresponding recommendations in a formal proposal document.
• Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes.
• Investigate, diagnose, and resolve technical issues raised by your client base.
• Provide support to clients owned by other Technical Leads in case of absence or unavailability.
• Work alongside the other team members to deliver complex projects when appropriate.
• Operate in a shift rotation to provide effective cover during operational hours (07:00 - 19:00).
• Take ownership of your tasks and work without supervision.

Successful candidates must have valid:

• Computer Science Degree or other suitable certifications
• Technical proficiency in the following: Microsoft 365, Microsoft Azure, Microsoft Windows Server (2019 and prior), networking (IP & VLAN, DHCP, DNS, firewall configuration, SD-WAN), Experience of working with Microsoft Windows.
• Good understanding of networking.
• Confident with directly dealing with clients in face-to-face contact, over the phone, and via email.
• Familiarity with managed IT services environments.

In return, we offer:

• £25,000- £32,000 per annum
• Competitive Salary based on ability and experience
• Company Profit Sharing Scheme
• 40 Hours per week
• 34 Days holiday per annum including public holidays and Birthday leave
• Contributory company pension
• Discounted gym membership local to our head offices