IT Support Engineer

We are pleased to be working with an expanding IT and telecom system consultancy seeking a technically capable IT Support Engineer to join their small but growing team providing remote and onsite support to customers and assisting with the management of network and infrastructure environments.

Responsibilities:

• Provide 1st and 2nd line support to customers.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Configure and deploy PCs, laptops, mobile devices, and peripherals.
• Administer Microsoft 365 user accounts and services.
• Assist with firewall administration and network security.
• Monitor customer systems and proactively resolve issues.

Experience:

• Minimum 1-2 years' experience in an IT support role.
• Good understanding of networking fundamentals.
• Experience of configuring and troubleshooting
• Experience with Microsoft 365 administration.
• Excellent communication skills and customer-focused approach.
• Desirable skills would include experience with Microsoft Entra ID (Azure AD), Intune device management, Windows Server administration and Hyper-V or VMware.

In return candidates can expect to receive a competitive salary and flexible working as well as plenty of development and upskilling opportunities.