Job Vacancy

Digital Support Technician Apprentice

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As a Digital Support Technician Apprentice, you’ll play a key role in delivering outstanding customer support and helping businesses make the most of our cutting-edge EPOS technology.

Role

  • Supporting customers through the onboarding process, from initial setup to post-installation training.
  • Delivering remote product demonstrations and assisting with software and hardware installations.
  • Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries.
  • Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction.
  • Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback.
  • Occasionally, visiting customer sites to provide in-person support and build strong, long-term relationships.

Training

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

  • Accelerate AI adoption
  • Streamline productivity
  • Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

  • Microsoft 365
  • Microsoft Copilot
  • SaaS (Software as a Service) applications.

Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.

Apprenticeship Standard
Data technician (level 3)
Training Provider
QA LIMITED
Working Week
Monday to Friday, 10am - 6pm with 1 hour lunch break.
Expected Duration
1 Year 4 Months
Positions Available
1
Closing Date
Wednesday, 11th June 2025
Start Date
Wednesday, 18th June 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

SwooPOS
Are you looking to launch your career in tech with a fast-growing, innovative company? We’re looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation. SwooPOS are a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes and bars with cloud-based technology to help them thrive in an ever-changing market.
Company
SwooPOS
Location
28 Cleveland St, Wolverhampton, England
Employment Type
Advanced Apprenticeship
Salary
£14,800 a year
Posted
Apply Now
Apply Now
Company
SwooPOS
Location
28 Cleveland St, Wolverhampton, England
Employment Type
Advanced Apprenticeship
Salary
£14,800 a year
Posted