Service Owner

Service Owner
Contract: 12 months+ | Location: London or Glasgow | Hybrid: 2-3 days onsite | Clearance: SC Required

I'm currently recruiting for an exciting Service Owner opportunity within a major UK Central Government environment, offering the chance to take strategic and operational ownership of key digital services within a complex public-sector portfolio.

As Service Owner, you'll play a pivotal role across the full service life cycle, working with senior stakeholders, delivery teams and suppliers to ensure services deliver genuine value for users and the wider organisation. You'll develop and evolve agile business cases, shape long-term service vision and objectives, and make informed decisions about when services should progress, change direction or stop.

A key part of the role will be ensuring operational excellence. You'll act as an escalation point for major operational issues, working closely with Incident and Problem Management and operational delivery teams, while continuously looking for opportunities to improve efficiency and ways of working.

You'll also take ownership of supplier and relationship management, building effective relationships with business stakeholders and overseeing managed service providers to ensure strong performance, accountability and value. Equally important is your ability to anticipate and own problems, understand the wider context and bring people together to develop effective solutions.

Key responsibilities

• Own and continuously evolve the service vision, objectives and agile business case.

• Lead services through the full product and service life cycle.

• Work collaboratively with stakeholders, delivery teams and wider portfolio functions.

• Drive operational efficiency and continuous improvement.

• Act as an escalation point for significant operational issues.

• Oversee suppliers and managed service providers, ensuring performance and value.

• Champion user needs and ensure services evolve in line with changing requirements.

• Develop strong problem-solving capability across teams.

• Operate strategically while maintaining a strong focus on delivery and outcomes.

Experience of working within an ITIL environment, particularly across incident, problem and service level management, would be highly desirable, as would experience with Jira, Confluence and Jira Service Management.

Active SC security clearance is required.

If you're an experienced Service Owner looking for a long-term contract where you can make a genuine impact, please apply for immediate considertion.