Information Technology Support Engineer

IT Support Engineer - 3 Month Contract (Likely Extension)

Location: Central London (Onsite TuesdayThursday)

Contract Length: 3 Months - this role could become permanent at the end of this 3 months.

Start Date: ASAP

**Note that this role is a part time, 3x day a week role and would require you to be on site in Central London.

Overview:

You will join a dynamic business in the HR Tech Space. You will play a key role in providing Tier 1 / 1st Line IT support across a predominantly Mac-based environment. This is a great opportunity for someone with a strong foundation in IT support who thrives in a fast-paced, tech-driven workplace. Any experience of working with and supporting Google Workspace and OKTA administration would be highly advantageous. Jamf would also be great, but these are non-essentials.

Key Responsibilities:

• Provide 1st line support to end users, both remotely and onsite
• Perform hardware setup in a predominantly Mac Environment (90%) and some Windows (10%)
• Carry out account setup and deactivation
• Unlock user accounts, reset passwords, and manage account access changes
• Respond to user requests and prioritise support tickets accordingly
• Work closely with internal teams to escalate and resolve technical issues

Technical Requirements:

• Prior experience in an IT Support or Service Desk role
• Strong knowledge of MacOS (90% of the environment); experience with Windows also needed
• Familiarity with Google Workspace
• Experience with Jamf and OKTA would be a big bonus!
• Experience with basic user account administration tasks (e.g., unlocking accounts, password resets)
• Excellent communication & customer service skills

Additional Information:

• This is an initial 3-month contract, with high likelihood of extension
• Onsite presence required 3 days per week in Central London (Tuesday to Thursday)

Role Summary

Location: Central London (Onsite TuesdayThursday)

Contract Length: 3 Months (with a high possibility of extension)

Rate: 225 - 250 per day outside of IR35

Start Date: ASAP