Support Engineer

Role: Support Engineer

Location: Birmingham

Engagement: 1 month Rolling Contract

Start Date: ASAP

The Role

As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. Youll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.

Duties/Responsibilities

• Serve as the first point of contact for IT support requests, providing responsive and professional assistance
• Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
• Install, configure, and maintain desktops and laptops, ensuring they meet company standards
• Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
• Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
• Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
• Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
• Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
• Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
• Collaborate with IT colleagues to escalate and resolve more complex issues

Skills & Experience

• Proven experience in an IT support or help desk role
• Strong knowledge of Microsoft Office 365 and Windows operating systems
• Experience with Microsoft Intune and MDM solutions
• Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
• Excellent problem-solving skills and a customer-first mindset
• Strong organisational skills and attention to detail