PMO - Belfast - (SLA & CCA)

Synechron is looking for a PMO to join their growing Belfast office to work on a multi-year programme of work for a leading bank. The role sits within the CCAs & SLAs area of the business, working with a global team. The role is responsible for a combination of governance and administrative duties across all CCA and SLAs within the bank. You will be expected to work with a range of IT PM's & Senior stakeholders (IT finance, Tax, Legal) supporting them through the delivery lifecycle off their CCA's, introducing smarter ways of working and encouraging best practice across the delivery community.

ROLE:

CCA Governance & Administration: Responsible for the oversight and maintenance of the CCA portfolio across legacy projects, following the oversight framework to perform the following duties (but not limited to):

• Preparing new CCA documentation across projects
• Onboarding new contracts onto the Ivalua repository/workflow tool
• Tracking and updating the current CCA portfolio
• Maintaining RAID logs and trackers to drive executive status reporting
• Facilitate key CCA related meetings
• Bridge any foreseeable gaps between internal stakeholders
• Support key CCA related communications, acting as conduit for information and providing regular status updates

Quality Assurance & Control: Ensuring tools (e.g. Monday.com, Confluence, iValua) are up to date with the latest CCA related artefacts, promoting good housekeeping and audit control. Ensure CCA related templates are recent and readily available for use

CCA Portfolio Reporting: Producing and/or presenting project CCA portfolio dashboards with metrics & commentary, ensuring strong governance over the data that feeds into the relevant governance forums

SLA Management:

• Develop, maintain, and monitor intra-company SLAs to ensure agreed service standards are met for all outsourced IT services
• Track performance metrics and produce regular SLA compliance reports
• Collaborate with internal stakeholders to review and update the IT service catalogue as business needs evolve
• Recharge Process
• Validate cost allocation methodologies and ensure compliance with internal policies

Stakeholder Collaboration

• Act as a liaison between finance, IT, service delivery teams, and other stakeholders
• Communicate with internal stakeholders clearly and effectively
• Maintain accurate documentation for SLAs, CCAs, and recharge processes

EXPERIENCE:

• Previous experience supporting CCA/SLAs agreements and handling legal documents
• Evidence of supporting and driving financial administrative processes within an IT project-based environment, ideally in an investment banking or financial services sector
• Numerical mindset with proven record of tracking project actuals and unpicking variances
• Strong communication and interpersonal skills with a collaborative attitude
• Analytical thinker with strong problem-solving skills, comfortable working amongst complex data sets, challenging and reporting data related anomalies
• Adaptability to changing requirements and technologies
• Competent in MS Excel (Pivot tables, VLOOKUP)
• Proficiency in other Microsoft Office Products, particularly PowerPoint, MS Word, MS Visio and MS Project
• Knowledge of Confluence, Monday.com, Ivalua or equivalent tools

This is a permanent position to join the growing team at the Paper Exchange, working x3 days a week from the office alongside another PMO in the same team. Excellent benefits, strong market rates, sociable team.

Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law