SPLUNK Enterprise and ITSI Expert

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,500+, and has 60 offices in 20 countries within key global markets.

We are looking for an experienced Splunk Engineer with strong expertise in Splunk Enterprise, ITSI, and Kubernetes/OpenShift observability. The ideal candidate will build scalable monitoring solutions, drive service health insights, and optimize performance across hybrid cloud environments.

Key Responsibilities

Splunk Architecture & Operations

• Design, deploy, and manage Splunk Enterprise and ITSI for hybrid Kubernetes/OpenShift environments.
• Onboard large‐scale data using HEC, Universal Forwarders, and Deployment Servers.
• Align data with CIM standards and enforce RBAC, indexing, retention, and cost guardrails.

ITSI Service Management

• Build service decompositions and service trees.
• Develop KPIs, multi‐KPI thresholds, NEAP policies, glass tables, deep dives, and service health scores.

OpenShift/Kubernetes Observability

• Create executive and operations dashboards focusing on:
• Cluster health (API/etcd), node readiness, pod restart trends
• Network/storage errors, quota usage, bursting patterns
• Capacity metrics and noisy‐neighbor detection

Search & Platform Performance

• Tune Splunk search performance, workload rules, concurrency, DMA, summary indexing, and scheduling hygiene.

Alerting & Integrations

• Implement alerting, enrichment, routing to ITSM/ChatOps, suppression windows, and automated runbooks.

Data Governance & Security

• Define/maintain ingest governance: allow/deny lists, PII handling, TLS, token management.
• Establish data quality SLAs and index/role mapping practices.

Integrations & Pipelines

• Integrate OpenTelemetry, Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka, CMDB/ITSM, and AIOps/ML-based anomaly detection.

Required Skills

Splunk Enterprise

• Strong SPL expertise, CIM alignment, lookups/macros, saved searches.
• Search performance optimization, RBAC/index design, retention strategies.

Splunk ITSI

• Hands‐on experience with service trees, KPIs, adaptive thresholds, NEAP tuning.
• Building glass tables, deep dives, and Service Analyzer configurations.

Kubernetes/OpenShift Observability

• Understanding of control-plane metrics, kube events/logs, cluster workload correlation.
• Experience with capacity planning, node/network/storage troubleshooting.

Data Pipelines & Collectors

• Experience with OTLP/OpenTelemetry, Prometheus scraping.
• Fluentd/Fluent Bit/Vector, Kafka (TLS), HEC/UF/DS onboarding.

Reliability & SLO Engineering

• Familiarity with golden signals, rollout/rollback health checks, SLO/KPI mapping.
• Ability to build executive and operations dashboards.

Performance & Cost Optimization

• Experience with summary indexing, DMA, schedule optimization, license/cost guardrails.

Security & Compliance

• TLS/mTLS, token/cert hygiene, PII controls, audit readiness.

Automation & Integrations

• ITSM/ChatOps routing, runbook automation, CMDB enrichment, webhooks/AIOps integrations.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.