Managed Service Consultant

About Synergi:

Synergi is an award-winning UK technology partner, empowering organisations to thrive with technology. Recently Synergi had joined Brightsolid (a DC Thomson brand). Our practice areas Sentri, Agiliti and Unifi deliver unrivalled product and customer experience. We’re perfectly positioned as an expert partner for businesses who want positive change.

About the Role:

This is an excellent opportunity to be a key team player in a very successful business providing first-class technology services to customers in a wide range of sectors. With the opportunity to learn and develop in a fast-paced organisation and help continually develop the services. The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.

Joining our team of experienced consultants, you will take a proactive approach in the delivery of projects, whilst also assisting in the delivery of proactive and reactive support.

You will provide high-quality networking, server and cloud platform support and be responsible for the planning and delivery of projects, including Cloud and Hybrid migrations.

We offer a hybrid approach to working although occasional travel to customers sites and providing some 24/7 on call cover may be necessary.

Responsibilities:

• A varied role that combines the delivery of project migrations with proactive and reactive support
• Planning and delivery of projects including Cloud and Hybrid migration projects within the Microsoft 365 and Azure space
• Show analytical approach to problem solving, responding to incidents and returning services to an operational state
• Lead critical incident resolution including full system outages
• Provide high-quality networking, server and cloud platform support
• Demonstrate the ability to troubleshoot and understand complex environments
• Provide clear advice and guidance via pre-sales to clients for improving their environments
• Be seen as a trusted advisor and be able to communicate to every level within an organisation
• Communicate with 3rd-party providers including hardware, service and application vendors to resolve complex multi-party issues
• Ensure workload is managed to deliver the service within clearly defined project time scales/SLAs
• Ensure accuracy and completion of data entry based on projects, incidents and problems
• Some 24/7 on call cover maybe required

Skills Required:

• Possess a well-rounded skillset including implementation and remote support
• Must have a proven track record of providing project implementations for at least 3 years prior
• Strong written and excellent verbal communication skills
• Ability to migrate and support Windows Server Operating Systems and associated services (e.g., Active Directory, Group Policies and Files Services)
• Strong knowledge and practical skills within security best practices across cloud and traditional platforms
• In-depth understanding of the Microsoft 365 platform and security services
• Strong hands-on knowledge of Azure Landing Zones, VMs, Firewall, Backup, vNETs and associated configuration/support
• Knowledge of and ability to monitor and troubleshoot cloud backup technologies
• Good understanding of networking technologies with the ability to troubleshoot end to end through VLAN, LAN, WAN, DNS, DHCP, VPN and hosted services
• Good understanding of commercial aspects of project delivery
• Ability to scope and deploy new services in Microsoft 365 or Azure

Beneficial:

• Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology
• Experience of Windows 365, Azure Virtual Desktop and virtualised applications or similar
• Experience implementing virtual firewall appliances (e.g., Sophos or Meraki)
• Basic SQL skills including backup, maintenance schedules and high-level troubleshooting

Education/Training:

• MS-102 - Microsoft 365 Certified: Administrator Expert
• AZ-104 - Microsoft Certified: Azure Administrator Associate
• Other industry recognised accreditations are beneficial (e.g., Microsoft, AWS, Cisco, CompTia)
• Degree or equivalent experience in a technology-related area
• Be able to show clear evidence of continual learning in your career to date

Package & Benefits:

• Competitive salary + car allowance
• Pension
• Private healthcare
• Enhanced holiday allowance plus your birthday off
• Flexible working hours and location
• One day per month immersive CPD allocationStaff referral scheme (earn £500 for successful placements)
• Charity Days to support causes important to you
• Free on-site parking
• Free fresh fruit - get your 5 a day on us
• Regular social and fundraising events

At Synergi, we’re building value and results driven technology for our customers - we’re building a workplace where every voice matters and every perspective drives progress.

In an industry that's constantly evolving, we understand the power of collaboration across cultures, experiences, and ways of thinking.

That’s why we invest in inclusive hiring practices, continuous education, and open conversations. Tech should be for everyone. And so should the opportunity to shape it.

This is a full-time, permanent position, working 37.5 hours per week. The role is a hybrid, Synergi Office in Gateshead, United Kingdom.

We are an equal-opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

For further information, please visit dcthomson.co.uk/vacancies

Closing date for applications: Wednesday, 31st December 2025 at 16:00hrs

Due to the festive period, the review of applications will take place in January 2026, and we anticipate that shortlisted candidates will be contacted by mid-January.

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.