Field Service/Workshop Engineer

Summary of experience and responsibilities -

2 year+ experience in a PC field service environment or PC field Workshop environment

Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)

Accredited or willing to go through HP & Dell - Desktop and Laptop training

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract

Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract

Effective Management of disposals that go through their Hub as per contract

Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract

Locker replenishments where appropriate as per contract

Highlight potential issues with service/potential service improvements to their Team Leader

Follow any agreed processes

You will join the Out of Hours rota.

Must have a full clean driving Licence

Must have SC Clearance