SC Cleared IT Support Engineer/EUC Support Engineer
We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.
This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.
* Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.
Key Responsibilities
- Build, configure and deploy desktop and laptop devices as part of a large-scale refresh programme.
- Provide onsite technical support for end-user computing devices and workplace technologies.
- Troubleshoot and resolve hardware and software issues.
- Support Microsoft Windows 10/11 and Microsoft 365 environments.
- Perform desktop, laptop and peripheral installations, replacements and maintenance.
- Provide "hands and eyes" support within the onsite data centre when required.
- Assist users with day-to-day technical issues while delivering excellent customer service.
- Log, update and manage support requests in line with agreed SLAs.
- Work closely with technical teams to ensure timely issue resolution and successful device deployments.
Essential Skills & Experience
- 1-2 years' experience in an IT Support, Desktop Support or Technical Support role.
- Strong knowledge of Microsoft Windows 10 and Windows 11.
- Experience supporting Microsoft 365 applications.
- Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
- Basic Active Directory administration experience.
- Experience supporting desktop and laptop hardware.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Desirable Skills
- ITIL Foundation Certification.
- CompTIA A+.
- Microsoft Fundamentals Certification.
- Experience using ServiceNow or similar ITSM tools.
- Mobile device support experience.