SC Cleared Service Design & Introduction Manager - Public Sector

We are seeking an SC Cleared Service Design & Introduction Manager to lead the design of complex, user-centred public sector services within a high-profile government programme.

This is a great opportunity for a senior Service Designer who thrives in large-scale transformation environments and wants to shape meaningful public services that impact thousands of users. You will play a critical role in driving end-to-end service design aligned to policy intent, operational reality, and technical feasibility.

If you are passionate about Government Digital Service (GDS) standards, collaborative delivery, and designing services that truly work for citizens - this role offers both influence and visibility.

Day-to-day duties may include:

• Leading the end-to-end service design of complex public services aligned to user needs and policy outcomes

• Designing inclusive, accessible services across digital and offline touchpoints

• Mapping and analysing complex service ecosystems, identifying pain points, risks, and dependencies

• Producing high-quality artefacts including service blueprints, journey maps, and system maps

• Mapping as-is' processes using verified evidence to inform transformation

• Facilitating stakeholder workshops and co-creation sessions

• Collaborating across multidisciplinary teams (policy, operations, delivery, product, system design and UCD)

• Supporting service strategies and transformation roadmaps

• Advocating for user-centred design and GDS best practice

• Mentoring junior designers and contributing to the wider design community

• Ensuring services are scalable, sustainable, and designed for continuous improvement

Essential Experience:

• Active SC Clearance

• Extensive Public Sector and Government Digital Service (GDS) experience

• Proven experience leading end-to-end service design in complex government environments

• Strong understanding of service standards, accessibility, and inclusive design

• Experience working within multidisciplinary agile delivery teams

• Strong stakeholder engagement and workshop facilitation skills

• Ability to map complex systems (digital and non-digital) and produce evidence-based as-is states

• Experience aligning service design with organisational strategy and technical constraints

*Please note: Due to the nature of the role, the successful candidate will have a valid SC Clearance before a start.