Service Designer - SC Cleared | GDS | Central Government
We are looking for experienced SC Cleared Service Designers to support a major Central Government digital transformation programme, working across complex public-sector services within a large, multidisciplinary delivery environment.
We are looking for people who can demonstrate hands-on Service Design experience within Central Government and strong knowledge of GDS standards and principles.
Key Experience
- Active SC Clearance
- Strong Central Government/Public Sector experience
- Proven experience working with GDS Service Standards and GDS Design Principles
- End-to-end Service Design experience from discovery through to delivery
- Current-state and future-state journey mapping
- Service blueprints and service mapping
- User-centred design and complex service/process mapping
- Experience facilitating workshops, co-design sessions and design sprints
- Experience working within Agile, multidisciplinary teams
- Strong stakeholder management and communication skills
- Understanding of accessibility and inclusive design
- Ability to visualise and communicate complex services clearly
- Experience working across complex programmes with multiple stakeholders and/or suppliers
Senior/Lead candidates
For more senior profiles, we are particularly interested in candidates who have:
- Led Service Design workstreams
- Defined Service Design approaches, methods and outputs
- Experience supporting or delivering GDS Service Assessments
- Worked across large-scale or complex Government transformation programmes
- Experience within multi-vendor/multi-disciplinary environments
- Confidence working with senior stakeholders across policy, operational, technology and delivery teams
- Experience mentoring or providing guidance to other UCD professionals
Typical Service Design Deliverables
Candidates should be comfortable producing and working with:
- User and service journeys
- Current/future-state maps
- Service blueprints
- Service maps
- Personas
- Service concepts
- Prototypes
- User stories
- Design principles and service design artefacts