IT Service Desk Analyst

IT Service Desk Analyst (SC) - Contract - Berkshire - £competitive

Synergize Consulting are now hiring for an IT Service Desk Analyst to work at a leading consultancy client of ours on a contract basis.

The successful candidate will work as part of a dynamic support team and will provide support to a range of Cloud applications, ensuring resolution of issues is efficient and customer-led.

This role will require candidates to work fully onsite, and will be worked on a shift rota basis.

Responsibilities include:

• Provide support/analysis for a range of cloud hosting and technology services, ensuring reliability and scalability.
• Participate in incident, problem, and change management processes to maintain service stability.
• Collaborate with stakeholders to ensure service expectations and SLAs are met.
• Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management.
• Monitor service performance metrics and report on key operational insights.

Experience required:

• Previous experience in an IT Support / Analyst role, with a working knowledge of Cloud applications, and AWS/Azure servers
• Knowledge of IT service management, or technology operations processes
• Strong analytical and problem-solving skills.
• Excellent level of customer service and ability to meet agreed SLA's.
• Knowledge of ITIL frameworks and service lifecycle management.
• Flexibility as to working arrangements and shift rota patterns
• Strong communication skills, both written and verbal
• Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).

If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.