Sr. Client Success Engineer

ABOUT US

, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data.

Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy.

Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data.

Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively.

THE ROLE

The Senior Engineer is highly engaged in the successful installation, configuration, and technical leadership of Syniti software solutions. This role requires a deep understanding of Syniti's data migration and data quality tools, as well as the ability to perform complex technical tasks to support data projects. The Senior Engineer will work closely with project managers, business analysts, and client stakeholders to ensure that Syniti solutions are implemented effectively and efficiently.

WHAT YOU WILL DO

1. Installation and Configuration:

· Participate in the installation and configuration of Syniti software solutions, ensuring alignment with project requirements and technical specifications.

· Collaborate with IT teams to prepare the environment for Syniti solution deployment, including hardware and software prerequisites.

2. Technical Support:

· Provide technical support to the project team, ensuring best practices in data migration and data quality are followed.

· Develop and maintain technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures.

3. Project Management Support:

· Work closely with project managers to define project scope, timelines, and deliverables.

· Assist in the development of project plans and schedules, ensuring technical tasks are accurately represented.

4. Stakeholder Engagement:

· Engage with client stakeholders to understand their business requirements and translate them into technical solutions.

· Participate in technical workshops and presentations to demonstrate Syniti solution capabilities and project progress.

5. Continuous Improvement:

· Stay updated with the latest Syniti product releases and enhancements, incorporating new features into project solutions where applicable.

· Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction.

WHAT IT TAKES

· 3+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting.

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Familiarity with data integration tools and techniques.

· Advanced experience with SQL Server, SAP HANA, and/or Postgres database management.

· Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

· Proven experience in leading technical teams and managing client relationships.

· Strong English communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

· Extensive experience with Syniti software solutions, particularly in installation and configuration.

· Strong understanding of data migration methodologies and data quality principles.

· Certification in Syniti solutions or related technologies.

· This position may require travel to client sites for project implementation and support.

· The role may involve working outside of standard business hours to meet project deadlines or address critical issues.

Be fully aligned to our core values:

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have.
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday.
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day.
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family.

WHAT WE OFFER

• Trust that you are proficient at what you do. At Syniti, you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly, you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating, with each depicting a different journey, and we want to hear them all.
• Recognition. We are the sum of individual achievements, and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing, and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen, and ideas are valued.

OUR COMMITMENT TO INCLUSION

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team.

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.