IT Support Analyst

IT Support Analyst
Permanent
Grimsby (Lincolnshire)
£25,000 - £28,000 (DOE)

IT Support Analyst needed for a permanent position based in Grimsby (Lincolnshire), including occasional travel to other UK sites if required.

A chance to join an established business with a long-term proven track record. Start April/May 2024.

Key skills, experience + duties will include:

• Providing day-to-day technical support for specialist IT systems including: plant systems, factory stock systems, labelling systems, machine software and devices.
• Supporting, trouble-shooting + resolving end-user IT service requests and incidents for both standard and bespoke software / hardware.
• Working to a rotating weekly shift pattern (06:00-13:45, 08:00-16:00, 09:45-17:30), and providing out-of-hours 24/7 support cover when required.
• Working to agreed SLAs and best practice for IT operational support.
• Building relationships with IT colleagues and 3rd party IT support partners.
• Escalating serious and recurring IT technical issues + service impacts to the management team.
• Salary/Benefits: £26-28k (DOE) + 25 days holiday (plus BHs) + Pension (8% Employer Contribution) + More!