NOC Team Lead (Network Service Operations Centre)

NOC Team Lead (Network Service Operations Centre)

3 Month Rolling Contract

Worcester  (hybrid)

£400/day (Outside IR35)

Start Date: ASAP

NOC Team Lead with strong technical expertise in Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP.

Start ASAP in October/November 2025.  3-month initial contract in Worcester. Strong probability of renewals.   Hybrid working - typically 4 day/week working in the office + 1 days/week working remotely (WFH).

A chance to work with a global IT Consultancy for a Telecoms end client.

Key skills, experience + tasks will include:

• • Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
  • Proven experience in a NOC, Service Operations, or similar network management environment.
  • Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks.
  • Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.
  • Experience with monitoring platforms, ticketing systems and incident management tools.
  • Certificates/Qualifications:
  • Essential: experience working within an ISP or carrier environment NOC
  • Desirable: CCNA or equivalent vendor certification.
  • Responsibilities:
  • Team Leadership & Management:  Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers.  Set clear objectives, performance metrics and ensure regular feedback and reviews.
  • Incident & Problem Management:  Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.
  • Operational Excellence:  Maintain NOC procedures, playbooks and SLAs and ensure adherence to them.