Service Analyst

Service Analyst (SC Cleared) ITIL V3 – ITIL V4

Leeds (Hybrid)

6 Month Contract

to £450/day (Inside IR35)

Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager.

6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026.

Hybrid Working - 2 days/week remote (WFH), and 3 days/week working on-site from the Leeds office.

A chance to work with a leading global IT and Digital transformation business specialising in Government projects:

• Experience managing support services projects.
• Support the Service Delivery Manager, r eporting, planning and operational oversight.
• Assist with day today service operations, providing cover across all the Service Management practice:  incident, problem, service improvements, service design etc.
• Monitor service KPIs, ensuring services meet performance, quality and compliance standards by communicating in service reviews
• Escalate complex issues appropriately while maintaining ownership including participation in Major Incident
• Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.
• Banking / Financial Services domain experience preferred.
• Must hold active SC Security Clearance used on a project within the past 12 Months.