Technical Support Engineer
Technical Support Engineer
Peterborough
Permanent
£30,000- £35,000 (doe) + Benefits
We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.
Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.
This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.
Key Skills & Experience:
- Troubleshoot and resolve user issues; escalating when necessary.
- Collaborate with developers on latest software versions.
- Learn and adapt to each customer’s specific setup.
- Create internal knowledge base (Wiki) articles as needed.
- Experience with helpdesk ticketing systems and customer support.
- Familiarity with SQL and SQL Management Studio.
- Excellent problem-solving skills with a proactive learning mindset.
- Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
- Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.
- Company
- Syntax Consultancy Ltd
- Location
- Peterborough, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
- Posted
- Company
- Syntax Consultancy Ltd
- Location
- Peterborough, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
- Posted