Hybrid Cloud Engineer

Job Description
We
are currently recruiting for
3 Hybrid Cloud
Engineers
to join the Europe Infrastructure team on
a full time, permanent basis, reporting into the Infrastructure
Operations Team Lead.
Working at a senior
technical level, you will be responsible for supporting technical
infrastructure solutions, both on premise and in the public cloud,
for Sysco Europe. This role will focus on the delivery of a premium
support service to our internal customers and help drive business
success. Excellent technical skills are a necessity for this role
along with the ability to interface with major vendors and internal
clients.
This is a hybrid based role based
out of our Belfast office, you will be working within a large
multinational company, engaging with teams in multiple different
locations and regions and some travel within Europe will be
required.
Key Accountabilities
&
Responsibilities:
ITSM
Queue management and adherence to defined SLA's for infrastructure
incidents and problems - ensuring your tickets are resolved to the
end user's satisfaction.
Work across
several infrastructure technologies - compute, storage, cloud,
remote desktop etc.
Follow change
management process to document, implement and verify
changes.
Pro-active research, diagnosis,
troubleshooting, and identification of solutions to resolve system
issues.
Documentation and knowledge
transfer of solutions to peers and end
users.
Taking ownership of reported
issues, taking them through to a successful
conclusion.
Following standard procedures
for the proper escalation of unresolved issues to the appropriate
internal teams/vendors to ensure they are resolved within
SLA.
Remediate vulnerabilities identified
by Cyber scanning tools or vendor security
bulletins
Contribute and develop
the team knowledge base.
Mentoring,
coaching and point of escalation for team
members.
Environment Monitoring - Working
knowledge of the process, key components, and functionality of a
monitoring solution.
Preparation of
accurate and timely
reports.
Participation in projects for
new acquisitions and new/updated solutions including architecture
reviews, implementation tasks and transition into support
duties.
Maintain and build relationships
with teams located in different geographical regions (EMEA, NA,
LATAM, APAC)
Assist with the effort to
globalize Sysco's infrastructure
services
Participation in an on call rota
to provide support outside of working
hours
About
you:
To be successful in
this role you will have extensive experience supporting Enterprise
Infrastructure and experience of working in a third Line IT Support
team with the ability to diagnose and troubleshoot technical
issues. You must have excellent communication skills and attention
to detail skills and possess the ability to work calmly and
methodically under pressure. Skills wise you will be competent in
the use of cloud platform management – Azure/AWS, ITIL. And
virtualisation platform management -
Nutanix/VMWare/Hyper-V.
You'll have experience with Storage Management – Dell
Compellent/PowerStore/PowerScale, HPE Nimble, Software defined,
Hardware platform management – Dell/HP Server & Storage
hardware and Windows Server management inc Roles & Features
(Active Directory / DNS / DHCP / Group Policy / Certificate
Services). It would be highly beneficial to have a working
knowledge of backup products/strategies, network infrastructure,
High Availability infrastructure, Disaster Recovery and Business
Continuity strategies.