Application Support Analyst - 2nd Line

Job Description

hackajob is collaborating with System C to connect them with exceptional professionals for this role.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Description

Join a collaborative team supporting technology that makes a real difference in local communities.

We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands-on, customer-facing role where you will solve complex technical issues and build strong relationships with clients.

What you'll be doing

• Deliver 2nd and 3rd line application support within a structured support team

Investigate and resolve incidents using Jira and other diagnostic toolsAnalyse logs, SQL data, and system behaviour to identify root causesCollaborate with development, product, and third-party teams to resolve issuesReplicate defects and support bug identification and resolutionCommunicate clearly with customers, providing regular updatesTake ownership of customer issues and ensure delivery within agreed SLAsSupport both hosted and on-premise environments

What we're looking for

• Strong analytical and problem-solving skills

Experience with SQL Server and writing SQL or T-SQL queriesBackground in 2nd line application or software supportKnowledge of Microsoft Windows Server environmentsAbility to manage and prioritise workloads effectivelyStrong communication skills, written and verbalA collaborative mindset, with the confidence to work independently

Desirable experience

• 3rd line support exposure

Jira or Confluence experienceExperience supporting external customers remotelyKnowledge of social care or education systems

Why join us

You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact. xxuwjjq

If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.

Apply today to take the next step in your career.