Application Support Analyst - 2nd Line (Leeds)
Job Description
hackajob is collaborating with System C to connect them with exceptional professionals for this role.
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Description
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Join a collaborative team supporting technology that makes a real difference in local communities.
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We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands-on, customer-facing role where you will solve complex technical issues and build strong relationships with clients.
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What you’ll be doing
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- Deliver 2nd and 3rd line application support within a structured support team
- Investigate and resolve incidents using Jira and other diagnostic tools
- Analyse logs, SQL data, and system behaviour to identify root causes
- Collaborate with development, product, and third-party teams to resolve issues
- Replicate defects and support bug identification and resolution
- Communicate clearly with customers, providing regular updates
- Take ownership of customer issues and ensure delivery within agreed SLAs
- Support both hosted and on-premise environments
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What we’re looking for
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- Strong analytical and problem-solving skills
- Experience with SQL Server and writing SQL or T-SQL queries
- Background in 2nd line application or software support
- Knowledge of Microsoft Windows Server environments
- Ability to manage and prioritise workloads effectively
- Strong communication skills, written and verbal
- A collaborative mindset, with the confidence to work independently
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Desirable experience
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- 3rd line support exposure
- Jira or Confluence experience
- Experience supporting external customers remotely
- Knowledge of social care or education systems
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Why join us
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You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.
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If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.
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Apply today to take the next step in your career.