Software Upgrade Coordinator

Job Description

hackajob is collaborating with System C to connect them with exceptional professionals for this role.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Description

Are you a highly organised coordinator who thrives in a fast-moving environment and enjoys working closely with customers and technical teams? Join System C and play a key role in delivering smooth, well-planned software upgrades that bring real value to our users.

About the role As a Software Upgrade Coordinator, you will support the scheduling, communication, and delivery of software upgrades across our customer base with an emphasis on our ambient listening AI products. You will work with colleagues across Product, Engineering, Customer Success and Implementation to ensure upgrades are delivered on time and with minimal disruption. This is a varied and people-focused role where ownership, collaboration and attention to detail really matter.

What you will be doing

• Coordinate upgrade schedules in line with product release cycles

Communicate plans clearly to customersWork with internal teams to align resources for UAT and trainingSupport customers during upgrade activity, including occasional evening or weekend coordinationCollect and track feedback during User Acceptance TestingHelp resolve issues and remove blockers quicklyMaintain accurate documentation, reports and deployment materialsIdentify ways to improve how upgrades are managed and deliveredTravelling to client site to understand how products are adopted

What we are looking for

• Experience in a coordination or project support role, ideally within IT or software

Understanding of software lifecycles or release managementA strong interest or exposure to AI productsStrong communication skills and confidence working with customersExcellent organisation and ability to manage multiple prioritiesA proactive, solutions-focused mindset with strong attention to detailA collaborative approach coupled with enthusiasm and driveA willingness to be on-site and guiding our customers

Why join us

At System C, you will be part of a supportive team that values ownership, continuous improvement and working together to solve problems. You will have the opportunity to shape processes, build strong relationships and make a visible impact on customer outcomes.

If you enjoy working in a dynamic environment where priorities can shift and no two days are the same, this role could be a great fit.

Apply today to be part of a team that helps customers unlock the full value of their software. xxuwjjq

Please note that this role will involve travel to client sites across the country.