1st Line IT Support / Helpdesk Analyst
The Company
An established and progressive organisation with a strong reputation as an employer of choice.
The Role
We are looking for an IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent
You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment.
Key Requirements
Previous experience in a 1st Line Support, Service Desk or IT Support
You will ideally have experience supporting users with:
- Windows operating systems
- Microsoft Office 365
- General hardware and software issues
- Password and account-related queries
- Basic troubleshooting and incident resolution
- Logging and managing support tickets
We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we'd be keen to hear from you.
We're also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support.
What's on Offer?
- Temporary position with a view to permanent
- Opportunity to join an established and progressive organisation
- Supportive IT team and working environment
- Competitive rate, with some flexibility depending on experience
- Excellent opportunity to develop your IT support career
You must be available immediately or on short notice to take on a temporary to permanent role
Be able to commute near to the Uxbridge area easily and ideally be a car driver as public transport is limited to the location
if you have not heard within 5 working days unfortunately your application was not successful on this occasion