Client Solutions & Implementation Manager (FATCA/CRS)

About us

We are a company made up of people who enjoy coming to work and solving problems together. Our culture is built around our core values of teamwork and communication, respect and trust, flexibility, challenge and achievement, and innovation and dependability.

We pride ourselves on our collaborative, supportive approach. As a growing company, we empower our people to operate independently whilst shaping their own career paths. Our aim is for the new Implementation & Account Manager to become a key and valued member of the team

About the Role

Are you a professional who loves solving complex problems? Do you possess an understanding of FATCA/CRS and thrive in high-stakes client environments?

We are looking for a Client Solutions & Implementation Manager to join our global team. In this role, you won't just be managing accounts—you will be the strategic partner our clients rely on. You will lead technical implementations, navigate complex questions, and identify pain points and solutions for our clients.

If you are a proactive problem-solver who enjoys mastering sophisticated software and advocating for clients, we want to hear from you.

What You’ll Do

• Own the Client Journey: Guide new clients smoothly through the onboarding and implementation phase, managing timelines, deliverables, and project milestones.
• Master the Product: Become a power-user of our platform, confidently answering day-to-day user queries and troubleshooting issues.
• Tackle Difficult Conversations: Confidently manage escalated client issues, turn friction into trust, and navigate challenging discussions with senior stakeholders.
• Solve, Don't Just Support: Proactively identify client operational pain points and design creative solutions using our platform to maximize their ROI.

Who You Are

• Experienced: You have 5 + years in Customer Success, Account Management, or Implementation, ideally within FinTech, RegTech, or SaaS.
• Compliance-Savvy: You possess a foundational understanding of FATCA and CRS regulations and how they impact financial institutions or corporate clients.
• A Project Mover: You have a proven track record of managing software implementations or complex projects on time.
• Resilient & Empathetic: You don't sweat difficult client conversations; you handle objection and frustration with calm, professional diplomacy.
• Curious & Analytical: You love learning how complex software works under the hood and enjoy diagnosing the "why" behind a client's problem.

Why Join Us?

• A global, fast-growing team with a culture built on collaboration and autonomy.
• Competitive salary and comprehensive benefits.
• Direct opportunity to shape our customer success strategy and grow your career in a high-demand industry.

Why work for TAINA

• Structured career development and training opportunities
• Empowerment to make decisions and deliver results
• Dedicated time for personal development
• A collaborative, learning-focused culture
• Competitive salary and benefits
• Share options
• A close-knit team where you can make a real impact