Senior Web Support Technician

Senior Web Support Technician

£32-40k + Excellent Benefits

Southampton

VR/10516

This is an exciting new role working for a well-established digital marketing agency with an excellent reputation and reach

The role is best suited for someone with hands-on experience managing multiple support tasks and hosting environments

You’ll be confident handling technical issues, from server errors to DNS problems, and you won’t shy away from digging into a complex issue to get it fixed

Ideally with an agency background, you will be eager to take the step into a Senior Web Support Technician role within a supportive, fun environment

Your role will involve:

• Leading the day-to-day running of the web support team and set the standard for customer service
• Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated
• Taking ownership of incidents, escalating where needed, and ensuring follow-through to resolution
• Monitoring hosting environments, flagging performance issues and maintaining site security
• Overseeing go-live processes for new websites and managing hosting migrations
• Liaising with hosting providers and managing DNS records, SSLs, domains, and renewals
• Conducting regular checks on PHP versions, config files, and bandwidth usage
• Providing technical input to website maintenance and development work
• Owning internal IT systems, ensuring smooth day-to-day operations and updates
• Supporting and mentoring junior team members, promoting technical skills and accountability
• Tracking time accurately, maintain clear documentation, and support monthly client reporting
• Working closely with the wider team to apply updates, patches, and security measures

You will be the ideal candidate due to your:

• Experience in Linux (Ubuntu), MacOS, Apache, Nginx, LiteSpeed
• PHP – Ability to read, write and troubleshoot PHP code efficiently
• HTML, CSS and Javascript – diagnose and resolve website-related issues
• Knowledge of WordPress – Understanding of WordPress architecture and plugins to troubleshoot and resolve conflicts
• Server-Side Troubleshooting for issue resolution
• Excellent Organisational skills
• Outstanding written and verbal communication and literacy skills

This position suits someone who’s organised, technically confident, and comfortable taking ownership of day-to-day support tasks. Please apply now if this sounds like the role for you!