IT Analyst Apprentice

As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.

This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.

Key Responsibilities

• Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
• Record and update support tickets in the helpdesk system
• Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
• Perform simple troubleshooting of WiFi connectivity and software issues
• Help prepare new devices by applying pre-set images or installing standard apps
• Assist in checking equipment loans and returns
• Shadow and support senior team members on more complex tasks
• Assist in documenting IT systems, maintaining inventory records, and updating user guides, via our helpdesk.

What You Will Learn

• Customer service and communication skills in an IT context
• Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
• Understanding the role of an IT helpdesk and ticket management
• Device lifecycle basics, setup, support, and decommissioning
• Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
• Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Passion for ICT
• Motivated
• Hard-working
• Hardware and software

• English GCSE, grade C/4 + (Essential)
• Maths GCSE, grade C/4 + (Essential)