IT Analyst Apprentice

As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.

This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.

Key Responsibilities

• Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
• Record and update support tickets in the helpdesk system
• Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
• Perform simple troubleshooting of WiFi connectivity and software issues
• Help prepare new devices by applying pre-set images or installing standard apps
• Assist in checking equipment loans and returns
• Shadow and support senior team members on more complex tasks
• Assist in documenting IT systems, maintaining inventory records, and updating user guides via our helpdesk.

What You Will Learn

• Customer service and communication skills in an IT context
• Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
• Understanding the role of an IT helpdesk and ticket management
• Device lifecycle basics, setup, support, and decommissioning
• Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
• Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)

Safeguarding Responsibilities

• To know the identity of the School’s Designated Safeguarding Lead and Deputy
• To proactively be alert to indicators of potential safeguarding issues and report these immediately in accordance with school procedure
• To be aware of the School’s policies relating to Safeguarding and Child Protection, Code of Conduct and Health and Safety, and follow their requirements
• Attend training relating to the Safeguarding of Children
• Engage in safe practice and professional conduct to safeguard children and mitigate against the potential for misunderstandings or situations being misconstrued
• Create safe and secure learning environments

The school is committed to safeguarding and promoting the welfare of children and young people and has a range of policies and procedures in place which promote safeguarding and safer working practice across the School. We expect all staff and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to enhanced Disclosure and Barring Service checks along with other relevant pre-employment checks, including checks with past employers.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Passion for ICT
• Motivated
• Hard-working
• Hardware and software

• English GCSE, grade C/4 + (Essential)
• Maths GCSE, grade C/4 + (Essential)