CRM Project Coordinator

Position:                       CRM Project CoordinatorReports To:                   CRM Project Lead

Works Closely With:     Tech Team, Partner firm contacts, Functional LeadsLocation:                      Technology Function, Central Services Team

Hybrid, Greater London Area South / Home Counties 

Salary                                   £40,000 - £50,000 per annum (pro rata for contract) 

Type                                      Contract

TC Group uses FibreCRM which is being rolled out globally.

The CRM Project Coordinator would be experienced in managing and coordinating tech projects, able to understand the goal of the project to coordinate and guide the stakeholders to implement fully operational project to end of 2025.  There is a possibility of extension into 2026.

CRM project Coordinator would be accountable to the CRM Project Lead for a range of associated tasks and activities to assure the reliable delivery of the project, including:

• Tracking project progress 
• Liaising with stakeholders
• Booking meetings
• Recording actions and decisions 
• Documentation 
• Providing progress updates
• Maintaining Risk Log
• Maintaining Issues Log
• Liaison with tech team for successful transition into BAU support
• Chasing delivery
• Adjusting Project plan
• Tracking costs
• Tracking benefits
• Preparing comms & updates eg for the Steering Team and other stakeholder groups.

We are looking for candidates with the following skills and experience: 

• A track record of managing successful IT projects
• Experience working in large groups with large numbers of stakeholders
• Experience managing software roll-out projects
• strong communication skills, both written and verbal
• self-motivated team player, organise own workload with minimal supervision, delivering to agreed schedules and reporting progress
• ability to explain complex ideas to those with limited IT and systems knowledge

The role will be key to ensuring activities and resources are aligned to the areas highlighted. 

It would be helpful to have knowledge of CRM systems, although direct CRM implementation is not a core requirement. A detail oriented and focused approach to tracking these items is key.

What are the measures of success for this role

• Effective operation of CRM and operational issue resolution.
• High quality data, clear consistent processes and high levels of adoption.
• Partner satisfaction scores and feedback.
• Successful completion of CRM initiatives within scope, timeline, and budget.
• Quality and accuracy of CRM reporting and insights deliverables.
• Improvements and highly positive impact across the areas of working

The successful candidate will likely have many of the following Core Competencies and Skills.

Technical

• Proficient Project Manager - working across various teams.
• Strong understanding of project management best practices 
• Awareness of relevant approaches and frameworks for project management including Prince, Agile, and artefacts relied upon.

Interpersonal

• Exceptional communication and relationship-building skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work collaboratively with diverse teams across the organisation

Organisational

• High level of attention to detail and accuracy.
• Effective time management and ability to prioritise tasks in a fast-paced environment.
• Capable of managing multiple projects simultaneously.

‘An Eye’ for Continuous Improvement

• Proactive in identifying opportunities for improvement and efficiency.
• Analytical mindset with the ability to interpret data and provide actionable insights.