IT SUPPORT APPRENTICE
We are an IT Services company, specialising in Hosting, Outsourcing and Consultancy Services. We are looking for an experienced IT Field Engineer responsible for providing 1st Line and 2nd line IT Support, to join our fantastic team to help us deliver projects and provide support to clients both over the phone and face-to-face.
Role
Duties and Responsibilities:
- Configuration - all aspects of desktop / server hardware installation and builds, delivery to customer environment
- Working in data centres to install new rack, servers, storage and network devices
- Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
- Resolving first-line user support requests onsite and over the phone
- Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
- You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
- Long journey times may also be involved
- Work as part of a team to deliver a project
Requirement:
- At least 1-2 years' experience in a 1st Line, client-facing support role
- IT graduate with a minimum 2:2 IT degree
- Minimum of MCP, MCITP, A+ and CCENT
- Good Hardware Knowledge - PC's, Laptops, Servers and Printers
- Preferred knowledge - Windows Server 2008, 2012, Networking, Active Directory, Apple / MAC devices, Citrix
- Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
- Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
- Data Centre Experience recommended
- CCNA would be beneficial
Personal Qualities:
It is expected that you will possess all of the following key attributes:
- Effective team player
- Good communication skills, both verbally and written
- Ability to communicate effectively with all departments within the company, as well as the company's clients at different technical levels
- Demonstrate a confident, proactive approach which drives developments for the company's clients, including rationalising improvement opportunities
Training
As part of the Level 3 IT Support Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.
Potential full-time position for the right candidate after completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday 9.00am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 7th September 2026
- Start Date
- Tuesday, 15th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)