Network Support Engineer

Job Title: Network Support Engineer

Location: Birmingham – Hybrid

Job Type: Contract (Inside IR35) – 9-12 months

Rate: £350-450 p/day

Minimum 2 days per week in-office; occasional 3–4 days with prior agreement for project delivery if required.

Summary:

We are looking for a technically skilled and dependable Network Support Engineer to join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams.

Key Responsibilities:

• Provide 2nd line network support, troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure.
• Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements, and smart PDU deployments.
• Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards.
• Take ownership of assigned project deliverables, ensuring timelines, quality, and documentation requirements are met.
• Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required.
• Document changes and configurations clearly, maintaining up-to-date network diagrams and records.
• Proactively identify risks or issues during deployment and escalate appropriately with clear technical input.
• Contribute to process improvement, sharing feedback and refining implementation standards based on field experience.
• Maintain clear communication across internal teams, vendors, and contractors to ensure successful, standards-driven execution.