Information Technology Support Engineer

• Operating Systems: Extensive knowledge of operating systems like Windows,

macOS, SCCM, JAMF, Tanium.

• Hardware: Understanding of computer components, mobile devices, printers,

networks

• Software: Familiarity with productivity software, collaboration tools, security

programs, etc.

• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint

issues

• Scripting: Write scripts to automate tasks using languages like PowerShell

• Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function

• MDM: Mobile Device management tool

Interpersonal Skills

• Communication Skills: Ability to interact with users clearly, politely and patiently

• Collaboration: Work with team members to solve issues and implement

improvements

• Training Abilities: Skills to educate non-technical users on utilizing technology

• Documentation: Note details clearly for future reference

• Time Management: Prioritize and handle high volumes of support requests