IT Apprentice
PURPOSE OF THE ROLE:To develop skills and knowledge while providing technical support to end-users across various sites, including Keighley, Romania, Mexico, and India, under the supervision of experienced team members.
Role
Key responsibilities will include:
- Taking ownership of tasks and ensuring they are completed to a high standard
- Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
- Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
- Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers
- Performing routine IT maintenance tasks, including software updates and antivirus scans
- Participating in IT projects, such as system upgrades and deployments
- Collaborating with the IT team to learn and implement IT policies and best practices
- Documenting IT processes and configurations to support knowledge sharing
- Liaising with external vendors and service providers as part of the procurement and support process
Training
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
- The role offers long-term security and the opportunity to progress into a permanent position
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- 8:15am to 5:00pm Monday to Thursday. 8:15am to 3:00pm on Friday Lunch is 12:00 to 12:45
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 23rd August 2026
- Start Date
- Friday, 28th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- 3 additional subjects (excluding English & Maths) GCSE, grade A*-C/ 9-4 (Essential)
- English GCSE, grade A*-C/ 9-4 (Essential)
- Maths GCSE, grade A*-C/ 9-4 (Essential)
About the Employer
TECONNEX LIMITED
TECONNEX LIMITED is a technology company that provides IT solutions and services to businesses. We are committed to delivering high-quality support, innovation and excellent customer service while helping apprentices develop valuable technical skills and gain hands-on industry experience.