Account Manager - Customer Success

Job Description

Customer Success Account Manager (High Growth Digital Agency), Up to £40,000 base + £6000 Bonus + Gym Membership + Other Great Perks This Isn't Just Another Customer Account Manager Role !Are you the kind of person who loves building relationships, solving problems, creating opportunities and making a real impact Do you thrive when you're trusted to take ownership, influence outcomes and become the person clients genuinely rely on If so, this Customer Success Account Manager (Digital Agency) opportunity could be exactly what you've been looking for.We are recruiting for a fast-growing digital agency seeking an ambitious Customer Success Account Manager to become the trusted partner for a portfolio of valued clients. This is a role where you'll have the freedom to shape processes, improve the client experience and contribute directly to business growth.The Opportunity: As a Customer Success Account Manager , you'll be responsible for developing strong client relationships, driving client satisfaction, increasing retention and identifying opportunities to grow accounts.You'll act as the bridge between clients and internal teams, ensuring projects are delivered successfully while helping clients achieve their goals.This is an ideal opportunity for someone who enjoys combining relationship management, commercial thinking and problem-solving in a fast-paced digital environment.What You'll Be Doing Managing and developing relationships with a portfolio of clientsBecoming the primary point of contact and trusted advisorLeading onboarding and ensuring an exceptional client experienceConducting regular client reviews and strategy discussionsIdentifying opportunities to grow accounts and increase revenueDriving client retention and proactively managing risksWorking closely with delivery, marketing and operational teamsManaging client communications and resolving issues quickly and professionallyMonitoring performance metrics and providing actionable insightsHelping build and improve scalable client success processesWhat We're Looking For Previous experience in Account Management, Customer Success, Client Services or a similar client-facing roleA proven track record of building strong client relationshipsExperience improving client retention and growing accountsExcellent communication and stakeholder management skillsStrong organisational skills and attention to detailA proactive, solutions-focused mindsetThe confidence to work independently and take ownershipBenefits 28 days annual leave including public holidaysGym membershipWorkplace pensionLearning & development budgetHybrid working opportunitiesRegular team events and social activitiesGenuine career progression within a growing digital agencyReady for Your Next Challenge? If you're looking for a Customer Success Account Manager role where your ideas matter, your impact is visible and your career can accelerate, we'd love to hear from you.TPBN1_UKTJ