Revenue Retention Executive
Are you a driven sales professional who thrives on building relationships, closing deals, and growing revenue from existing customers? Join us as a Revenue Retention Executive and become a key part of our dynamic revenue team. You will take ownership of your own portfolio of accounts, leading renewal conversations, driving engagement, and unlocking new revenue opportunities.
This is an exciting opportunity for someone who enjoys consultative selling, managing customer relationships, and earning uncapped commission while making a real impact on business growth.
About Us:
Transport Exchange Group is a rapidly growing software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business.
Role Responsibilities:
- Manage and grow a portfolio of customer accounts, owning the end-to-end renewal and retention process.
- Lead renewal conversations, negotiating commercial terms and confidently handling objections.
- Identify and deliver upsell and cross-sell opportunities to drive revenue growth.
- Proactively engage customers to increase usage, satisfaction, and long-term retention.
- Use a consultative sales approach to understand customer needs and position solutions effectively.
- Build strong, long-term relationships and deliver an exceptional customer experience.
- Identify churn risks early and implement proactive retention strategies.
- Accurately forecast revenue and manage pipeline activity using CRM systems.
- Collaborate with internal teams to resolve issues and support customer success.
- Achieve and exceed monthly, quarterly, and annual revenue targets
Role Requirements:
- Proactive, resilient, and results-driven mindset.
- Excellent communication and relationship-building skills.
- Strong objection handling, negotiation, and closing ability.
- Experience in sales, retention, account management, or customer-facing roles (preferred).
- Commercially minded with a consultative selling approach.
- Comfortable working towards revenue targets and KPIs.
- Highly organised with strong time management skills.
- Experience using CRM systems (HubSpot or similar preferred)
- Bilingual Advantageous
Don't meet all the requirements?
We encourage you to apply even if you don't meet all the criteria. Research indicates that women are often more hesitant to apply if they don’t feel they fulfil every requirement. We value diverse perspectives and welcome all qualified applicants.
What we can offer you:
- Salary from £40,000 per annum
- Uncapped commission scheme with strong earning potential
- 25 days’ paid annual leave plus bank holidays
- Great pension scheme
- Company Events and social activities
- Private Medical Insurance
- Life Assurance
- Employee Assistance Programme
- Continuous Professional Development (including PRINCE2 Agile and Six Sigma Certifications)
Working Conditions:
This role is 4 days a week based in our spacious office in London Kings Cross, a 5-minute walk from the mainline train station. Our office amenities include fresh fruits, a coffee machine, snacks, and a stocked fridge.
Additional information:
If you require reasonable adjustments for your application or during the review process, please contact our HR team.
Transport Exchange Group is committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.
Join us in shaping the future of transportation and logistics, and accelerate your sales career with uncapped earning potential. Apply now!