Information Communication Technician (ICT) apprenticeship
This role offers an excellent opportunity to develop practical IT support and hardware maintenance skills within a real working environment. The apprentice will support the testing and diagnosis of a range of hardware issues, gradually progressing to carrying out repairs as their skills, confidence and experience grow.
Role
- Work as part of a team of 7 within the IT Engineering department
- Test laptop, desktop, and server components, as well as complete computer systems and peripheral equipment
- Learn how to safely dismantle and rebuild IT hardware
- Carry out testing and diagnostic checks on switches and routers
- Diagnose hardware faults and carry out repairs where appropriate, including some soldering
- Provide technical support to customers
- Identify, investigate, and diagnose IT problems and faults
- Use relevant tools, technologies, and processes to resolve IT issues
- Communicate with users at all levels, explaining steps to resolve issues or set up systems
- Apply appropriate testing methodologies to hardware and software
- Record work completed accurately and escalate issues when required
Training
Training will be delivered by South Devon College on a day-release basis, with the apprentice attending college one day per week.
During the apprenticeship, the apprentice will complete the required knowledge modules that form part of the level 3 apprenticeship standard. These modules will cover core IT and technical principles, helping to build a strong foundation in ICT alongside practical workplace experience.
The apprentice will also be supported to develop a portfolio of evidence and prepare for end-point assessment, with guidance from both the college and the employer throughout the programme.
On successful completion of the apprenticeship, the apprentice will achieve a Level 3 ICT Diploma, providing a recognised qualification and a strong pathway into a long-term career in IT.
Our apprenticeships are offered with the intention of long-term employment, giving successful candidates the opportunity to build a lasting career with us. We are committed to supporting further training and progression as individuals develop their skills and experience.
The majority of our workforce has remained with the business long term, reflecting our positive working environment and strong team culture. We actively encourage team building through regular social events and believe in recognising and rewarding employees who go above and beyond in their roles.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOUTH DEVON COLLEGE
- Working Week
- 9.00am to 6.00pm, with an hour break, Monday to Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th April 2026
- Start Date
- Monday, 20th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C or above (Desired)
- Maths GCSE, grade 4/C or above (Desired)