Billing Platform Support Engineer

Billing Platform Support Engineer (Majesco/SAP/Insurance Platforms)

Location: Remote (UK, Ireland, US or India considered)

Contract Type: 12-Month Rolling Contract

Start Date: ASAP

The Opportunity

We are seeking experienced Billing Platform Support Engineers to join a critical enterprise technology team supporting a high-volume insurance billing environment.

This is an excellent opportunity to work on a business-critical platform responsible for handling significant transaction volumes and customer billing operations. The successful candidates will play a key role in ensuring platform stability, performance, observability, and operational excellence while supporting a long-term transformation programme.

We're particularly interested in professionals with Majesco experience, although candidates with experience supporting SAP billing solutions or other insurance billing platforms are strongly encouraged to apply.

Key Responsibilities

• Provide production and application support for a mission-critical billing platform
• Troubleshoot and resolve complex incidents in a high-availability environment
• Monitor platform health, performance, and availability
• Support high-volume API-driven integrations and customer-facing services
• Investigate application, infrastructure, and database-related issues
• Drive proactive maintenance activities to improve platform stability
• Enhance observability, monitoring, alerting, and operational processes
• Develop and implement automation solutions to improve support efficiency
• Participate in incident response, problem management, and root cause analysis
• Collaborate with engineering, infrastructure, and business teams to ensure service continuity

Essential Skills & experience

• experience supporting enterprise billing platforms in a production environment
• Strong troubleshooting and incident management capabilities
• experience supporting Windows-based applications and services
• Exposure to Oracle databases
• experience working within high-availability, business-critical environments
• Ability to analyse logs, system behaviour, integrations, and transactional issues
• Excellent communication and stakeholder management skills

Highly Desirable

• Majesco Billing Platform experience
• Majesco Billing Management System (BMS) experience
• experience supporting insurance billing platforms

Alternative Backgrounds Considered

Candidates with experience in any of the following will also be considered:

• SAP Billing Solutions
• SAP BRIM
• SAP FI-CA
• Guidewire BillingCenter
• Duck Creek Billing
• Other insurance technology platforms
• Telecom or utility billing systems
• Oracle Billing and Revenue Management (BRM)
• Amdocs, Netcracker, CSG or similar billing platforms

Additional Desirable experience

• Production Engineering
• Site Reliability Engineering (SRE)
• Platform Engineering
• Application Support Engineering
• PowerShell Scripting and Windows automation
• Monitoring, observability and alerting tools
• API support and integration troubleshooting
• ITIL, incident management and service operations

Why Join?

• 12-month rolling contract with strong long-term potential
• Opportunity to support a highly visible, business-critical platform
• Large-scale enterprise environment
• Significant scope to influence platform reliability and operational improvements
• Remote working flexibility
• Immediate interview availability for suitably qualified candidates

Job Title: Billing Platform Support Engineer

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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