Customer Success Manager

Customer Success Manager (Mandarin & English) - Supply Chain SaaS

Location: Fully Remote

Work Model: Contract Role

Team: Customer Success

Languages: Fluent in Mandarin & English

Experience: 3+ years in Customer Success or Account Management

The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights.

We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you.

What You'll Be Doing

• Own the post-sale customer journey-onboarding, adoption, retention, and growth
• Act as a trusted advisor, helping customers optimize their supply chain operations
• Lead quarterly business reviews and strategic planning sessions
• Collaborate cross-functionally with Product, Engineering, Sales, and Operations
• Advocate for customer needs and share insights to shape product development
• Educate users and drive engagement through training and support
• Continuously improve internal processes to enhance the customer experience

What We're Looking For

• 3+ years of experience managing customer relationships
• Strong communication skills-you can simplify complex workflows
• Empathy, resourcefulness, and a solutions-focused mindset
• Comfortable with ambiguity and juggling multiple priorities
• Fluent in Mandarin and English

Newcastle upon Tyne, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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