Cyber SOC Operations Manager

Job Title: Cybersecurity Operations Manager

Job Description

We are seeking an experienced Cybersecurity Operations Manager to provide interim leadership and operational stability for a global cybersecurity operations capability based in Mexico City. This contractor role will ensure continuity of service while supporting the recruitment, onboarding, and transition to a permanent hire. The successful candidate will lead site operations, maintain high-performance service delivery, and enable a seamless handover.

Responsibilities

• Provide operational leadership and stability for the Cybersecurity Operations function during the interim period.
• Support the end-to-end recruitment process for the permanent Cybersecurity Operations Manager, including role definition and refinement, interview panel participation, and candidate assessment input.
• Develop and maintain a structured transition plan, including documentation and operating rhythms, stakeholder transfer and handover activities.
• Coach and enable local leadership to reduce dependency on key individuals.
• Lead and manage a team of 40-50 cybersecurity professionals, delivering global cyber defence services.
• Ensure seamless collaboration with global counterparts to maintain 24/7/365 operational coverage within a follow-the-Sun model.
• Oversee the detection, management, and response to cybersecurity and information security incidents during active operational hours.
• Manage end-of-shift handovers to ensure continuity between global sites.
• Drive efficiency and effectiveness across all cybersecurity operations service lines, including monitoring & threat detection, incident management & response, information protection & response, sustainable operations, and cyber intelligence & threat analysis.
• Maintain an up-to-date, intelligence-led understanding of the threat landscape to anticipate risks and enable proactive response strategies.
• Collaborate with engineering and technology teams to ensure supporting platforms remain fit for purpose.
• Identify opportunities to automate and orchestrate processes to improve operational efficiency.
• Reduce false positives/negatives by optimizing workflows and detection capabilities.
• Lead the development and continuous improvement of monitoring use cases, alerting strategies, and incident response playbooks.
• Partner with internal cybersecurity, technology, and business stakeholders to deliver effective security operations.
• Communicate clearly across technical and non-technical audiences, aligning global strategy with local execution.
• Build strong cross-functional relationships to enhance security posture and operational resilience.
• Champion a culture of continuous improvement and accountability, identifying and addressing gaps in people, process, and technology.
• Foster an environment of learning, development, and technical excellence.
• Participate in leadership forums, representing operational teams and contributing to strategic decision-making.
• Develop and deliver meaningful, data-driven Management Information (MI) to support decision-making.
• Ensure alignment with risk management frameworks and maintain transparency across stakeholders.
• Drive performance through clear metrics, reporting, and operational insights.
• Support the ongoing development and maturity of global cybersecurity operations capabilities.
• Drive operational strategy, change initiatives, and continuous improvement efforts.
• Deliver sustainable business outcomes aligned with organisational security objectives.
• Promote innovation and forward-thinking practices to address evolving cybersecurity threats.

Essential Skills

• Proven experience managing large-scale cybersecurity operations teams (40-50 FTE).
• Strong expertise in Security operations (SOC), incident detection and response, and threat intelligence and analysis.
• experience operating within global, 24/7 service delivery models.
• Demonstrated ability to lead operational transformation, automation, and process improvement initiatives.
• Strong stakeholder management and communication skills across technical and business audiences.
• Strategic thinker with the ability to operate effectively under pressure.

This role will require travel to Mexico for 90 days at a time for the duration of the 12 month contract

Expenses will be covered

An ability to speak Spanish will be advantageous for this role

Sheffield, UK

.00 GBP Daily

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

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