Kapiti/Equation Support Analyst

Kapiti/Equation Support Analyst - 12 month FTC - 3 Days in London/2 Days WFH

Job Purpose:

Responsible for providing business and technology support for core applications.

• Provide technical support for production applications (eg, Kapiti/GMM/OFAC).
• Ensure application availability, reliability, and stability.
• Own and resolve production issues promptly using appropriate methodologies.
• Liaise with users, internal tech teams, and vendors to resolve issues.
• Maintain support documentation and operations manuals, including disaster recovery (DR).
• Adhere to change management and compliance procedures.
• Participate in after-hours on-call support and reduce repeat issues.
• Assist with capacity planning and new software deployments.
• Ensure DR/BCP procedures are implemented and validated.
• Manage system maintenance and proactively handle incidents (eg, via ServiceNOW).
• Identify opportunities for automation and system improvements.

• Ensure smooth transition of projects into support with proper handover and documentation.

• Promote knowledge sharing across applications.
• Manage vendor relationships and escalate issues as needed.
• Collaborate with the Service Desk on reporting and monitoring.
• Conduct service review meetings with stakeholders.
• Maintain compliance with internal policies and external regulations.
• Keep personal training records up to date.
• Communicate effectively with both technical and non-technical stakeholders.
• Support professional development and teamwork across departments.

• Ensuring high availability of production systems.
• Proactively identifying and resolving issues.
• Driving continuous improvement and quality.
• Adapting to change and leveraging support functions effectively.

• 5+ years in technology roles.
• Strong customer focus.
• Deep understanding of financial services (preferred).
• Expertise in Kapiti and AS400 systems.

Job Title: Kapiti/Equation Support Analyst

Location: London, UK

Rate/Salary: .00 GBP Yearly

Job Type: Permanent

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