Operations Reporting Service Analyst

Client: RX

Location: Richmond (Hybrid - 2 days onsite, Wednesday anchor day)

Department: IT Operations

Contract: Initial contract through to end of year (with strong potential for extension)

This role requires hands-on BAU support capability within enterprise reporting platforms.

Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered.

This is not a BI developer, data analyst, or project-only role.

RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service-operations-focused position, working across business users, data teams, vendors, and technical support functions.

You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast-paced enterprise environment.

• Own BAU support for enterprise reporting platforms and integrations
• Maintain availability, performance, and operational stability
• Coordinate incident resolution across internal teams and external vendors
• Run incident, problem, and change processes aligned to ITIL
• Participate in Major Incident Management, RCA, CAB, and release planning
• Monitor data refresh cycles, batch jobs, and reporting availability
• Create and maintain runbooks, SOPs, and escalation documentation
• Act as a liaison between business users and technical support teams
• Support audit, compliance, disaster recovery, and business continuity activities

• Oracle OBIEE
• Hyperion (EPM, FDMEE, DRM)
• Microsoft Power BI
• Enterprise Data Warehouse & ETL processes (ODI)

You must bring:

• A 3-6 year track record in Application Support, Service Operations, or Reporting Platform Support
• Direct BAU involvement with at least TWO of the following platforms:
  • Oracle OBIEE
  • Hyperion (EPM/FDMEE/DRM)
  • Microsoft Power BI
• Proven capability working within an ITIL-driven support organisation
• Exposure to enterprise-scale reporting or BI platforms
• Strong stakeholder communication capability across business users, vendors, and technical teams

Applicants who do not meet the above criteria should not apply.

• Oracle Database and Oracle Applications exposure
• OCI, Oracle EBS, SOA, IDCS, Apigee
• Source systems such as Eloqua or Salesforce
• ITSM tools such as ServiceNow or Jira

• Support business-critical reporting platforms used across the organisation
• Operate within a structured, enterprise IT environment
• Hybrid working with a consistent onsite rhythm
• Contract initially through end of year, with strong extension potential

Job Title: Operations Reporting Service Analyst

Location: Richmond, UK

Job Type: Contract

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