Servicenow Lead
Service Innovation and Development Lead
1 day onsite in Luton
3 month contract likely to extend until end of 2026
Role Description
The ideal candidate for this pivotal Service Innovation and Development Lead role will demonstrate a proven track record in driving strategic change and commercial value within complex IT service environments. We are seeking a proactive, commercially astute leader who can translate strategic vision into tangible business outcomes across broad stakeholder groups. Transferable skills in strategic client engagement, product life cycle management, and platform evangelism are highly valued.
Your role is accountable for driving strategic evolution, shifting our engagement model from reactive support to proactive value creation. You will define and own the comprehensive product roadmap for our core Service Intelligence platforms, translating client vision into actionable plans and developing compelling business cases to unlock significant commercial value and ROI. Key to this will be your expert client and stakeholder management, fostering adoption of our digital solutions, and leading the prioritisation of all strategic demand to deliver demonstrable business outcomes and transformational change.
Your transferable skills and experience :
Strategic Product & Roadmap Leadership: Proven ability to define comprehensive product roadmaps and translate strategic vision into actionable plans.
Commercial Acumen & Value Realisation: Demonstrated experience in developing strong business cases, identifying revenue opportunities, and proving ROI for technology investments.
Influential Client & Stakeholder Management: Exceptional capability in communication, influence, and relationship-building with senior client leadership.
Digital Platform Adoption & Evangelism: Track record of driving successful adoption and advocating for complex digital platforms and services.
Transformational Outcome Delivery: Expertise in leveraging technology to achieve measurable business outcomes and optimise processes.
Leadership, Prioritisation & Change Management: Ability to lead cross-functional teams, manage complex backlogs, and drive strategic change through effective prioritisation.
Technical Skills
- Servicenow
- CMDB
Job Title: Servicenow Lead
Location: Luton, UK
Job Type: Contract
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