IT Support Technician

Salary: £28 - £30k

£500 bonus paid after completion of a successful 6-month probation!

Hours:  Monday to Friday 8.30am - 5.30pm

Location: Office based, Horsham, West Sussex. 

Please note all successful applicants will be subject to right to work and background DBS checks. As part of our standard recruitment procedure. 

Who are Telecom Acquisitions Ltd?

Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom and Eclipse Broadband. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues.

As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships.

Why join us?

Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard, play hard. Whilst we are data driven and KPI led; our management structure, family ethos and constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to.

What will you be doing?

As our IT Support Technician you will be providing Technical support for our internal employees as well as IT project support. We are looking for someone who is keen to join a growing business where the customer is at the centre of our focus.

·        Password resets

·        Handling 1st & 2nd line IT support queries of internal and remote staff

·        Assist the team with 3rd line customer support escalations

·        Day to day IT maintenance

·        Setting up new users (hardware/software/telephony)

·        Microsoft Office 365 administration

·        Assisting with internal technical projects

·        Pro-actively keep up to date with the latest industry practice and products

·        Maintain and contribute to a collaborative team environment, communicating professionally and respectfully amongst colleagues

What do we need from you?

·        A willingness to learn

·        An enthusiasm for technology

·        Office 365 experience

·        Good working knowledge of Windows 11 operating system

·        Basic understanding of network components (wifi, switches, routers, LAN/WAN)

·        Excellent troubleshooting methodology

·        Great attention to detail

·        Self motivator

·        2+ years experience of working in a service desk environment (required)

·        Comfortable with PC/laptop hardware components

·        Experience using remote access software (RDP/Teamviewer/VNC etc.)

·        VoIP experience

·        Experience with server operating systems/linux

·        IT/Network qualifications/degree

·        Powershell experience

What benefits will you receive?

·      50% off our Broadband, completely free after two years.

·      33 days holiday allowance including bank holidays + your birthday off.

·      5 additional days leave granted based upon length of service.

·      Buy & Sell holiday allowance scheme.

·      Death in service benefit.

·      Salary Sacrifice Pension scheme.

·      Eye care vouchers.

·      Complimentary drinks on Friday.

·      Company lunches and breakfasts.

·      Refer A Friend Scheme.

·      Bright Ideas Scheme.

·      Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.

·      Kudos Employee Recognition Scheme – Including Days Out and exciting work trips.