Business Administration and Technology Service Development Apprenticeship
The successful applicant will be trained to provide service development and project support for our worldwide customer base and manage simultaneous customer projects, administration and finance queries.
Role
- They will be trained to develop and maintain excellent commercial and business relationships both with our technical 3rd party partner suppliers and our range of customers maintaining the highest level of service
- Day to day the role involving the creation, administration and management of projects from their inception to customer delivery and live service delivery
- This also includes learning how to manage issues using appropriates tools and techniques
- This may involve the responsibility to escalate unresolved issues to appropriate internal teams and co-ordinate these with all parties
- Deliver positive communications to our internal and external customers updating and managing the company website and social media
- Work cross-functionally with product, support and finance to ensure resolution of customer issues
Training
- The training will be provided at the offices located in Harlow Essex and occassionally offsite meeting customers at their offices
- The successful applicant will be offered a full time role at Telsolutions with an opportunity to specilise in managing a product and service or enter account managemant with performance pay
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- HARLOW COLLEGE
- Working Week
- Monday - Friday, 9.00am - 5.00pm. This may be occasionally exceed if the training is off site at conferences or customer sites.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th April 2026
- Start Date
- Friday, 1st May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Creative
- Initiative
- Patience
- Presentable
About the Employer
TELSOLUTIONS LTD
Telsolutions provide customer engagement services and technology designed specifically for income recovery and customer contact applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.
LinkedIn - https://www.linkedin.com/company/819329/admin/feed/posts/
X - @collectionnow