Business Development Specialist Apprentice

The two roles you will be supporting in and the duties they include but are not limited to;

1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth.

2. Partner service management. The secondary role is to manage all projects developing services that relate to Telsolutions partners. Our partners provide Artificial Intelligence technologies & Payment technologies. New projects are required on an adhoc basis.

To also support all existing services provided to customers.

Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment.

• Develop and maintain excellent relationships with our customers and partners and help improve and maintain the highest level of customer satisfaction.
• Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time.
• Promptly escalate unresolved issues to appropriate internal teams.  Provide impeccable follow-up with customer issues and status in a timely manner and set expectations.
• Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.
• Proactively identify issues and take mitigation steps before they become “noticed” by customers.
• Responsible for troubleshooting hardware and software technical issues.
• Deliver positive communications to our internal and external customers.
• Offer additional tips, best practices, and solutions, related to services & whenever possible help customers & Telsolutions maintain solid relationships.
• Maintain a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
• Feeding back all suggestions for improvement and market research to management.
• Ensuring management are aware with all competitive activities within accounts and preventing account loss.
• Contributing to the marketing program and plans. Using your event skills to either organize or management all company events or service promotion activities.
• Attending Telsolutions events and roadshows. Assisting with sales and discussing Telsolutions services in detail.
• Use Visio or comparative products to help the business and its clients design and develop services that are logged for future reference. 

All materials produced are commercially sensitive, confidential and the property of the company.

Progressing to;

• Support and supervise assigned members of staff that will work on projects for customers.
• Support and direct management toward ideas, strategies, concepts, and developments where the business can become more commercial successful and help customers.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Self Motivated/Enthusiastic
• Good Time Keeping
• Professional Attitude

• English GCSE, grade Grade 4/C or equivalent (Essential)
• ICT GCSE, grade Grade 4/C or equivalent (Essential)
• Maths GCSE, grade Grade 4/C or equivalent (Essential)