Process and Project Manager

Who are TEMPUR People?

TEMPUR people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.

Purpose of the role

Tempur as a high-growth, market-leading company is undertaking a major transformation project focused on system optimisation and process improvement. A newly created opportunity has arisen for a Process and Project Manager to lead a business-critical transition focusing on analyzing, optimizing and develop local business processes.

You will join a business undergoing meaningful change, where your contributions will directly influence future ways of working. The role will liaise with department managers and international support teams and report to the UK Managing Director.

This role will be pivotal in delivering improvements across internal workflows and system use, particularly focusing on the enhancement of Dynamics 365/Operation/CRM to drive operational efficiency.

Key Responsibilities

• Analyze and Optimize/Develop local business processes (Focus Operations/Supply Chain Management). Make sure that local processes are aligned with international processes and ensure compliance with local and international regulations
• Work with local operation team to identify areas of improvement by conducting analysis of existing processes and workflows. Identify inefficiencies, bottlenecks, redundancies and process that can be streamlined or eliminated. Implement optimization strategies to enhance workflow and user adoption
• Tracking local and international projects timelines, risks, and deliverables to ensure milestones are met and successful implementation
• Coordinate initiatives with local and international teams, serve as the primary point of contact for stakeholders. Handle strategic planning, resource allocation, and risk management
• Collaborating with international ERP technical teams to ensure Dynamic 365 and CRM configuration meets business needs
• Providing training, documentation, and post-go-live support to internal users
• Supporting continuous improvement initiatives and data integrity within the ERP and CRM system

Qualifications & Skills

• Bachelor’s degree in business administration, Project Management, or equivalent experience
• Project management certification (e.g. PMP, Prince 2 or equivalent)
• Minimum of 5 years of experience in process management and project management, with at least 2 years in an international context
• Proven track record of managing large-scale projects and delivering results on time and within budget
• Strong understanding of process and project management methodologies (e.g., Agile, Waterfall, Lean Management)
• Proficiency in Microsoft project management software (e.g., MS Project, Teams, Planner)
• Strong change management skills / experience (Training, Coaching, Engaging people)
• Attention to details and a proactive approach to problem-solving
• Excellent communication skills with stakeholder across different department
• Ability to work independently and collaboratively in a fast-paced environment
• Occasional travel as required

What we offer

• Study support
• 25 days holiday per year
• Private Health insurance and pension
• Tempur mattress of your choice after a qualifying period and a generous staff purchase scheme
• Opportunities for professional growth and cross-functional collaboration