Desktop Support Engineer

Desktop Support Engineer

Fulltime/Permanent

Belfast, Northern Ireland

Mon - Fri

£30,000 to £36,000 DOE

We are a recruitment partner working with a well-established global technology and connectivity services provider. The business delivers end-to-end IT infrastructure, workplace technology, and managed services solutions across enterprise and regulated environments. With a strong focus on service quality, collaboration, and continuous improvement, they support complex client estates across multiple locations.

They are now seeking a Desktop Support Engineer to join a small, dedicated on-site support team.

The Role

This is a hands-on, site-based Desktop Support role providing both front-office and back-office IT support to end users. You’ll be responsible for day-to-day desktop operations, device lifecycle management, incident resolution, and contributing to project and transition activities within a structured ITIL environment.

You will work closely with internal teams, client end users, client IT stakeholders, and third-party vendors to ensure a high level of service delivery.

Key Responsibilities

• Provide face-to-face and remote desktop support to end users in a site-based environment
• Support and maintain desktops, laptops, thin clients, tablets, mobile devices, and telephony
• Deploy and manage devices using corporate Windows and macOS builds
• Troubleshoot hardware, software, and peripheral issues, including printers and MFDs
• Support core business applications across their lifecycle, including installation, reinstallation, and fault resolution
• Log and manage Incidents, Requests, and Changes using ITSM tools (e.g. ServiceNow), ensuring SLA compliance
• Support network connectivity and Wi-Fi, including patching, troubleshooting, and root cause analysis
• Carry out moves, surveys, desk relocations, and post-move support, including project-related moves
• Maintain accurate asset management and inventory records, including device assignments and lifecycle tracking
• Produce reports, ad-hoc analysis, and support desktop controls with stock and asset reporting
• Create and maintain knowledge base articles and technical documentation
• Participate in project work, including transition, alignment, and transformation activities
• Adhere to IT security, health & safety, and data control policies, escalating issues where required

Required Experience

• Proven experience delivering hands-on desktop / end-user IT support
• Experience supporting users face-to-face at desk side
• Strong working knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware, software, peripherals, and printers
• Familiarity with Active Directory, user account management, and basic networking
• Experience supporting Microsoft 365, email, VPNs, and standard enterprise applications
• Ability to resolve standard tickets independently and escalate complex issues appropriately