Service Delivery Manager

Service Delivery Manager - Data Centres

London

Fulltime/Permanent

Salary: Competitive, DOE

We are partnered with a leading independent technology organisation and global integrator, delivering end-to-end connectivity solutions across structured cabling, infrastructure, and managed services. With over 30 years of experience and a global team of specialists, the organisation supports the full lifecycle of business connectivity from design through to optimisation.

We are seeking an experienced service delivery manager to join this company to take resonsibility of Managed Services for corporate workspace technology and data centre environments for prestigious global clients.

Key Responsibilities:

• Lead, motivate, and manage service and technical teams to ensure successful delivery of all supported services
• Ensure appropriate team structure, resourcing, and technical capability to meet contracted service requirements and project delivery
• Take overall responsibility for service quality, ensuring compliance with all agreed service level agreements and performance metrics
• Manage and maintain relevant technical accreditations aligned with service requirements
• Oversee financial performance, including operational and capital expenditure, ensuring profitability within agreed commercial parameters and providing regular reporting and analysis
• Continuously review and improve service delivery strategies, contributing to wider business growth and planning
• Support pre-sales activities, providing technical and operational input across the lifecycle of new engagements
• Lead recruitment, development, and succession planning for team members, ensuring both technical and professional growth
• Drive customer satisfaction, ensuring feedback is captured and continuous service improvement plans are implemented
• Evaluate and optimise tools, systems, and technologies used in service delivery
• Produce accurate management information and governance reporting
• Ensure adherence to all policies, procedures, and service management frameworks, including ITIL-aligned standards
• Review contractual deliverables regularly to ensure ongoing compliance throughout the contract lifecycle

Essential:

• Educated to Level 3 (or equivalent)
• Proven experience in service delivery management within data centre or workplace technology environments
• Strong leadership and people management experience, with the ability to build, motivate, and develop high-performing teams
• Experience delivering services against contractual obligations and service level agreements
• Strong understanding of data centre operations, technologies, and business-as-usual support
• Experience with telecommunications and structured cabling infrastructure
• Experience supporting enterprise office and/or data centre environments
• Solid knowledge of ITIL processes, including service management, change control, and performance measurement
• Experience managing projects across the full lifecycle
• Strong financial awareness, including budgeting, reporting, and analysis
• Experience working within regulated environments (e.g. financial services or similar)
• Excellent communication, stakeholder management, and organisational skills
• Ability to manage multiple priorities and work effectively under pressure
• Proficient in Microsoft Office and project management tools

Desirable:

• ITIL certification
• PRINCE2 certification
• Industry-recognised structured cabling certification