Service Engineer

Service Engineer – Smart Building Technologies

Location: London

Position: Permanent

Salary: £37,000 - £45,000

We are seeking a skilled Service Engineer to support the operation and reliability of a Smart Building technologies company who are growing their internal teams in London.

This hands-on role involves both reactive and planned service activities, ensuring security systems (CCTV, access control) and network infrastructure perform optimally.

Key Responsibilities:

• Respond to service requests and incidents, diagnosing and repairing faults in security and network systems.
• Carry out routine maintenance and preventive service tasks to ensure system reliability.
• Liaise with client stakeholders, including site security and IT teams, to minimise operational disruption.
• Coordinate with third-party suppliers and hardware vendors for timely support and fault resolution.
• Work closely with the Service Desk and Technical Support team to maintain accurate service records and reports.
• Deliver high levels of customer service and technical excellence across multiple client sites.

Requirements:

• Strong technical understanding of security systems and network infrastructure.
• Experience in BMS, smart buildings, security systems install and configuration (Access control, CCTV)
• Excellent problem-solving skills and a proactive approach.
• Ability to work independently, managing multiple sites and priorities.
• Outstanding customer service and communication skills.